Conflict Resolution Workshops

Conflict Workshops

Effective conflict resolution is required to immediately resolve issues that may prevent individuals and groups from working harmoniously together and achieving the desired results. This Conflict Resolution training course is for leaders or individuals who are responsible for resolving conflicts within the company or organization. While the Workshops are also effective for persons dealing with conflict in their everyday lives. 

After completing this Conflict Resolution training course, you will have learned the techniques to identify the source, root causes and types of conflict, how to recognize and prevent a conflict in its early stages, the five main styles and six phases of conflict resolution, anger and stress management techniques, how to avoid recurrence of conflicts and much more.

SAMPLE COURSE OUTLINE

  1 - Getting Started Icebreaker

  • Housekeeping Items

  • The Parking Lot

  • Workshop Objectives

2 - An Introduction to Conflict Resolution

  • What is Conflict?

  • What is Conflict Resolution?

  • Understanding the Conflict Resolution Process

3 - The Thomas-Kilmann Instrument

  • Collaborating

  • Competing

  • Compromising

  • Accommodating

  • Avoiding

  

  

4 - Creating an Effective Atmosphere

  • Neutralizing Emotions

  • Setting Ground Rules

  • Choosing the Time and Place

5 - Creating Mutual Understanding

  • What do I Want?

  • What Do They Want?

  • What Do We Want?

6 - Focusing on Individual Needs

  • Finding Common Ground

  • Building Positive Energy and Goodwill

  • Strengthening Your Partnership

7 - Getting to the Root Cause

  • Examining Root Causes

  • Creating a Cause and Effect Diagram

  • The Importance of Forgiveness

  • Identifying the Benefits of Resolution