Conflict Management | GA | IPY Agency LLC

Intergroup

Active

Listening

People experiencing conflict tend to respond on the basis of their perceptions of the situation, rather than an objective review of it. This is where having a counselling intervention can benefit someone in overcoming their subjective frame of reference. Subsequently, people filter their perceptions (and reactions) through their values, culture, beliefs, information, experience, gender, and other variables. Conflict responses are both filled with ideas and feelings that can be very strong and powerful guides to our sense of possible solutions (Healey, 1995).